Terms of Use

Last updated: 12 October 2026

Using the service

By using wowhook you agree to these terms.

Use the service lawfully. Do not disrupt it, try to get around its limits, or process content you have no right to use.

Results

We work to keep results accurate, but we cannot guarantee them. Check important results before you rely on them.

No warranty

The service is provided as it is. To the extent the law allows, we are not liable for losses that come from using it.

More about this service

Scope: These terms cover wowhook.com and its test preview. You must be at least 18 and authorized to submit the content you process.

What the service does: We retrieve supported public media or accept your uploads, transcribe speech, and generate translations and summaries. AI may make mistakes: review names, numbers and meaning before publishing or relying on results. DeepSeek provides text generation; speech recognition runs on our server. Platform restrictions and third-party outages may prevent processing. We do not bypass access controls or import your platform login cookies.

Accounts and permitted use: Where account access is enabled, sign in through Clerk/Google or another offered method. Protect your account and report unauthorized use. Submit only content you own or are permitted to process; a public link alone does not establish permission. Do not infringe copyright or privacy, process unlawful material, impersonate people deceptively, abuse the service, evade quotas, share paid access, or interfere with security. We may restrict abusive activity and explain restrictions where lawful.

Free allowance and membership: In the account-enabled version, each account may complete 3 free transcriptions per day, resetting at midnight Riyadh time (UTC+3). Links and uploads share this allowance. A free item may be at most 5 minutes. Monthly membership is USD 9.90 with 300 minutes per billing period; each item may be at most 20 minutes. Minutes are rounded up separately for each item. Unused membership minutes do not roll over. Members do not receive an additional daily free allowance during an active period. One item runs per account while others queue. Failed processing releases its reserved allowance; successful processing consumes it. Uploads are limited to 100 MB. Batch submissions exceeding available allowance require a choice before submission. The public early preview may have different features; subscriptions are currently available only in the labelled test environment.

Payment, renewal and cancellation: Payments are handled through Waffo Pancake. The checkout displays the final amount, currency, taxes and billing period before you authorize payment. A monthly subscription renews automatically until canceled. By subscribing, you authorize recurring charges shown at checkout. Free daily use does not automatically become paid. Use Subscription → Manage subscription to open the customer portal and cancel renewal; contact our support email if the portal is unavailable. Cancellation stops future renewal and normally preserves access until the current paid period ends. Returning from checkout alone does not activate membership: we require a verified payment event linked to your account. Test checkout is not a live membership purchase. We will announce material price changes before they apply to renewal, allowing cancellation.

Refunds: You may request a full refund of your first subscription payment within 7 days of that payment if your total consumed transcription allowance in that first billing period is no more than 10 minutes, measured using the per-item rounding rule above. This first-purchase offer does not apply to renewals. Email support@wowhook.com from your account email with the order reference and reason; never send a card number, password or API key. Duplicate or incorrect charges, a verified failure to deliver service, and mandatory consumer rights are handled separately and are not excluded by the 10-minute threshold. Approved refunds are returned through the original payment method; bank and processor timing may vary. Canceling renewal is separate from requesting a refund. Refunds may end access to the refunded subscription period. No statement here limits non-waivable rights under applicable law.

Your content and AI output: You retain your rights in submitted content. You authorize the limited processing and transmission necessary to provide your requested result, as described in our privacy policy. We do not use your content to train our own models. Third-party AI processing is subject to the provider’s terms. You may use results to the extent you have the relevant rights; AI output does not remove third-party copyright or guarantee exclusive ownership. Outputs are not professional legal, medical or financial advice.

Availability, disputes and changes: This early service has no guaranteed processing time or uninterrupted availability. We remain responsible where applicable law requires it and do not exclude liability that cannot legally be excluded. For billing disputes or account deletion, contact our support email; you retain the right to contact your bank or competent authority. We will post material updates with their effective date, normally at least 15 days before applying them; urgent legal or security changes may take effect sooner. Privacy details are in the linked Privacy Policy.

Changes

We may update these terms. The date above shows the current version.

Contact

Questions about these terms: support@wowhook.com.