Privacy Policy

Last updated: 12 October 2026

Who we are

wowhook (wowhook.com) is an online service. For any question about your data, email support@wowhook.com.

What we collect

You can use the free tools without giving us personal information.

Like most websites, our server keeps technical logs (such as IP address, browser type and the page requested) to keep the service secure and fix problems. We keep them only as long as needed for that.

Visitor statistics

We count visits with Umami, which does not use cookies and does not identify you.

We also record which features are used, for example that a conversion finished. We never record the files you upload or the text you type.

Services we use

AWS: hosts our server in Frankfurt, Germany, where speech transcription runs.

DeepSeek: translates or summarizes the text you choose.

Clerk: manages sign-in and accounts.

Google: provides sign-in when you choose to sign in with Google.

Waffo Pancake: processes checkout and subscriptions; we never receive your card details.

More about this service

Scope: This policy describes our actual service, including the account-enabled test version; it does not imply that every feature is live on the public early preview.

Data we process: We process submitted source links, uploaded audio/video, extracted speech, translations, summaries, selected language and task status. Account-enabled features use a Clerk account identifier and verified session; Clerk/Google may process your email, name, profile and sign-in information under their policies. Billing stores a random purchase reference linked to your account, checkout session information, subscription state and payment notifications. Waffo Pancake handles payment card details; we do not receive or store full card numbers or card security codes. Hosting logs can include IP address, request path, time and error details. Support emails contain the information you choose to send.

Purposes and providers: We use this data to perform requested media processing, authenticate access, restore tasks, calculate quotas, administer subscriptions, resolve support requests and protect the service. Where applicable, these activities rely on performing our agreement, necessary security interests or legal obligations; optional processing requiring consent needs separate consent. AWS hosts our current server in the Frankfurt region, Germany. Audio transcription runs on that server. Text selected for translation or summarization is sent to DeepSeek; it can include personal information present in your transcript. Clerk manages authentication, Google supplies the selected sign-in service, and Waffo Pancake processes checkout and subscriptions. Requested public links are contacted to retrieve media. We do not sell personal information or publish a shared content library. We do not run advertising pixels or a marketing newsletter in this version.

Browser storage and cookies: Browser storage keeps language preferences, text history, edits and hidden-record preferences. In the account-enabled version these history keys are separated by account. Clearing browser storage removes local copies; edits and hiding records are not automatically synchronized across devices. Login providers use necessary session storage/cookies. Blocking these may prevent login. No optional analytics or advertising cookies are configured by wowhook in this version. We count page visits with a self-hosted, cookieless Umami instance (page address, referrer, browser, device type and country derived from the IP address); it does not receive your media, transcripts or translations. Removing a history item in the browser does not itself delete server task or billing records.

Retention and deletion: Background-task media is scheduled for deletion after 24 hours from its last file modification. Completed or failed server task records are scheduled for deletion after 30 days from their last update; cleanup depends on the worker running. Browser text copies remain until you delete them or clear storage. Billing events, subscription records and quota ledgers currently have no automatic expiry; contact us to request review or deletion, subject to records needed for active service, disputes and applicable legal obligations. Account-provider records and payment-provider records follow their own retention rules. Support correspondence and infrastructure logs are not covered by the 24-hour media or 30-day task deletion. We do not promise immediate erasure of every copy or provider record; we will explain any required retention when responding to a request.

Security and international processing: The public website uses HTTPS. Private service credentials and database files use restricted access. Account-enabled APIs verify sessions and task ownership; the public legacy preview uses browser task access credentials instead. No online service can guarantee complete security. Processing may occur outside Saudi Arabia, including Germany, China and locations used by our authentication/payment providers. We have not claimed Saudi-local storage or certified international-transfer compliance. Avoid uploading highly sensitive information or third-party personal data without authority. We will assess security incidents and notify affected people and authorities as applicable law requires.

Your choices and requests: Contact support@wowhook.com from your account email to request access, correction, export, deletion, restriction or an explanation of processing; rights depend on applicable law. We may verify identity before disclosing or deleting records. Do not send passwords or card details. We aim to respond within 30 calendar days, or the shorter period required by law, and will explain any permitted extension. You may complain to a competent privacy authority. Canceling a subscription is not an account-deletion request. This service is for adults aged 18 or older; contact us if a child has submitted personal information.

Updates and third-party policies: Material policy updates will be announced on the website with their effective date, normally 15 days in advance unless a legal or security need requires sooner action. Provider policies explain their independent processing. Please consult the privacy policies of Clerk, Google, AWS, DeepSeek and Waffo Pancake. This policy and the Terms of Service describe our current early-stage service.

Your choices

Email support@wowhook.com to ask what data we hold about you, or to correct or delete it.

Changes

When this policy changes, we update this page and the date above.